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Add your Instagram Business Account to Trenox as a Department and easily view and respond to all Instagram direct messages, story mentions, and story replies from your Trenox conversation list.

What You Can Do with the Trenox–Instagram Integration

Connect your Instagram Business Account directly with your Trenox inbox to simplify communication and manage all customer interactions in one place.

View and reply to all your Instagram DMs, story mentions, and story replies within Trenox.
Centralize your communication for faster response times.
Improve engagement and reduce missed messages.

“All I can say is that we have more people responding to messages who would have taken longer to make contact with. We’ve definitely noticed the difference.”

How to Set It Up

Follow these simple steps to integrate your Instagram Business account with Trenox:

Log in to your Trenox account and navigate to Settings (gear icon) > Departments.
Click New Department at the top right of the page.
Choose Instagram and follow the prompts to log in via Facebook.
Select the Instagram Business account you manage.
Confirm the required permissions for Trenox (preselected for your convenience).
Name your new department and click Save.